Terms of Business

C.O.D.: Orders are shipped COD cash or certified check unless an account has been established. Refused COD shipments will be subject to a 10% restocking fee, plus the cost of freight out & back.

CHARGE CARDS: We accept VISA and MasterCard. We do not keep card information on file without your permission, so please have your card ready when ordering.

OPEN ACCOUNT: You may apply for an open account by submitting a completed credit application. The credit process takes approximately two weeks, and if approved, you will be notified by mail. Open account terms are Net 30 days from the date of the invoice. Purchases need to average at least $50.00 a month to maintain an open account. There is a $15.00 service charge on all returned checks. Accounts that do not want sales tax charged must complete and return a tax exemption certificate to Essco. Sales tax will be charged until we have received the completed certificate.

MINIMUM ORDER: Our minimum order is $30.00. We will ship orders under our minimum for a $5.00 handling charge. Add-ons to orders in house are exempt from the minimum order fee.

BACKORDERS: Back orders are held until your next order to avoid excessive freight charges. If you want an item sent out immediately upon receipt, please let your sales representative know. If you choose not to accept back orders, we can mark your account accordingly. You may still back order an item at any time by advising your sales representative.

SPECIAL ORDERS: We are more than happy to special order an item that is not presently in our inventory. Special ordered items cannot be cancelled or returned.

FREIGHT CHARGES: Eligible freight charges within the continental United States, on parts orders of $550.00 or more that are paid within payment terms may be deducted. The amount eligible for deduction will be noted on the invoice. Late payment of these invoices voids the free freight provision. Vacuum cleaners, polishers, motors, cleaning liquids, Host products, Central Vacuum Attachment Kits and built-in piping are excluded from the free freight program as are any COD fees. Shipping items from warehouses other than the default may cause additional freight charges to be incurred.

DAMAGED or LOST MERCHANDISE: Transportation companies assume all liability from the time a shipment is received by them until the time it is delivered to you. Our liability ceases at the time of shipment. Claims for damaged or lost merchandise must be made directly with the delivering carrier. Keep the damaged parts in the original container, with packing, for the carrier's inspection or pickup. Shortage of damage on freight shipments must be noted on the freight bill by the driver before signing. Please call us if you need assistance.

SHORTAGE CLAIMS: Claims for shortage must be made within 5 days of receipt.

RETURNS: All goods to be returned to Essco require an RMA number. Items included in the box but not on the RMA will not be credited and will be discarded. To obtain an RMA number, call an Essco customer service representative. Have a copy of your invoice available to give information to your representative. Essco doesn't accept third party returns.

  • PARTS: There is no handling fee for returns within 60 days of invoice date.  We can only credit new, unused, unmarked goods in resalable condition.  All products that are returned after 60 days will be accepted at Essco's discretion and will incur a 15% handling fee. Please call Essco for an RMA number and return to one of the address's below. 
  • SPECIAL ORDERS: No returns or cancellations are allowed on special order items. 
  • MACHINES: There is no handling fee for machines returned within 30 days of invoice date.  We can only credit new, unused, unmarked, machines in original packaging.  Please call Essco for an RMA number and return to one of the address's below. 
  • All machines that are returned after 30 days will incur a 15% handling fee. Unsellable machines will be returned to you at your expense or destroyed at your discretion. For machines that are out of box failure's or defective, please contact Essco for the vendor warranty policy.

RETURN DIRECTIONS: Properly pack merchandise and include your name, address, invoice number, invoice date, part number and quantity being returned along with the reason for the return within the box. The only marking on the outside of the box should be the label addressed as followed:

Attn: Returns RMA #####
1933 Highland Road
Twinsburg, OH 44087

Attn: Returns RMA #####
1820 South Cobb Industrial Blvd.
Smyrna, GA 30082

Attn: Returns RMA #####
630 Spice Island Dr Suite D
Sparks, NV 89431


GUARANTEE: Original equipment parts carry the manufacturer’s warranty. All Our parts are 100% warrantied to be free from defects in material and workmanship. Replacement (non-original) parts are chosen based on their quality, durability, and ability to function properly. This warranty is in lieu of all other warranties, expressed or implied, including warranty of fitness for a purpose or use. Essco is not responsible for any incidental or consequential damages of any nature whatsoever. 

DISCLAIMER: We have worked diligently to insure the accuracy of this web site. All information is for reference purposes only. Essco cannot accept responsibility for changes in models, part numbers, specifications, or for typographical or clerical errors. Prices and conditions on this web site are subject to change without notice.