C.O.D.: Orders are shipped COD cash or certified check unless an account has been established. Refused COD shipments will be subject to a 10% restocking fee, plus the cost of freight out & back.
CHARGE CARDS: We accept VISA and MasterCard. We do not keep card information on file without your permission, so please have your card ready when ordering.
OPEN ACCOUNT: You may apply for an open account by submitting a completed credit application. The credit process takes approximately two weeks, and if approved, you will be notified by mail. Open account terms are Net 30 days from the date of the invoice. Purchases need to average at least $50.00 a month to maintain an open account. There is a $15.00 service charge on all returned checks. Accounts that do not want sales tax charged must complete and return a tax exemption certificate to Essco. Sales tax will be charged until we have received the completed certificate.
MINIMUM ORDER: Our minimum order is $30.00. We will ship orders under our minimum for a $5.00 handling charge. Add-ons to orders in house are exempt from the minimum order fee.
BACKORDERS: Back orders are held until your next order to avoid excessive freight charges. If you want an item sent out immediately upon receipt, please let your sales representative know. If you choose not to accept back orders, we can mark your account accordingly. You may still back order an item at any time by advising your sales representative.
SPECIAL ORDERS: We are more than happy to special order an item that is not presently in our inventory. Special ordered items cannot be cancelled or returned.
FREIGHT CHARGES: Eligible freight charges within the continental United States, on parts orders of $550.00 or more that are paid within payment terms may be deducted. The amount eligible for deduction will be noted on the invoice. Late payment of these invoices voids the free freight provision. Vacuum cleaners, polishers, motors, cleaning liquids, Host products, Central Vacuum Attachment Kits and built-in piping are excluded from the free freight program as are any COD fees. Shipping items from warehouses other than the default may cause additional freight charges to be incurred.
DAMAGED or LOST MERCHANDISE: Transportation companies assume all liability from the time a shipment is received by them until the time it is delivered to you. Our liability ceases at the time of shipment. Claims for damaged or lost merchandise must be made directly with the delivering carrier. Keep the damaged parts in the original container, with packing, for the carrier's inspection or pickup. Shortage of damage on freight shipments must be noted on the freight bill by the driver before signing. Please call us if you need assistance.
SHORTAGE CLAIMS: Claims for shortage must be made within 5 days of receipt.