Inside Sales

Twinsburg, OH

 

Responsibilities, Knowledge & Skills

• Interacts with existing customers primarily by phone to increase sales of an organization's products and/or services

• Possesses a “hunter” mentality with the reengagement of existing, low performing accounts

• Provides general support to customers over the phone
• A wide degree of creativity and latitude is expected
• Solicit sales of new or additional services through call discussions
• Sells new and/or additional product lines to the account through direct call interaction
• Provides pricing and delivery information
• Serves as liaison between the customer and various departments

• Resolves customer requests, questions; frequently requiring analysis of situations to determine best use of resources
• Apply Company sales programs and techniques to achieve sales plans
• Ability to achieve monthly call and sales targets
• Understands sales statistics to generate ideas and to expand services available to present customers
• Collects/maintains accurate notes on assigned customers within CRM platform
• Collects current information of competitive product and activity

• Provides supportive customer service to all customers
• Strong sales hunter mentality

 

Additional Requirements

• Relies on experience and judgment to plan and accomplish goals
• Works independently, and is solution driven
• Implements all applicable programs
• Handles dealer issues quickly and efficiently
• Coordinates activity with the credit department to assist as necessary
• Collaboratively communicates/coordinates dealer activities effectively with counterparts as applicable
• Has awareness of costs associated with customer support (pricing, invoice adjustments, returns)
• Other duties as may be assigned by supervisor
• Ability to effectively present information and respond to questions both in person and on the phone
• from groups of managers, clients, and customers
• Ability to read, analyze, and interpret general business periodicals, professional journals, and product schematics
• Ability to write reports, business correspondence, and procedure manuals
• Ability to solve practical problems and deal with a variety of concrete variables in situations where
• only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to handle rejection
• Ability to solve problems
• Must possess strong computer skills

 

Education and Experience

• Previous industry related experience a plus
• B to B selling, previous related customer service 
• High School Diploma, or equivalent GED required
• Additional higher level education from a two or four-year university a plus, but not required
• Ability to calculate figures and amounts such as discounts, margins, and percentages

 

ESSCO is an Equal Opportunity Employer